Medical Alert Monitoring Centers


Northwell On Call customers enjoy the peace of mind and confidence that comes from knowing they are protected by an innovative, reliable and highly respected monitoring provider. We provide 24/7 response, consistently exceeding the industry average response time of 60 seconds.

Our dispatchers are medically trained and bilingual (English and Spanish). In addition, a translation service is available with many of the world's common languages. Every dispatcher receives extensive training and is certified to provide life support that can help someone provide CPR, the Heimlich maneuver, control bleeding, open an airway, or deliver a baby.

In the event of disaster, each monitoring center has backup power supplies to provide electricity, as well as backup phone carriers, to ensure availability 24 hours a day, 7 days a week.

Certified Training

All dispatchers maintain Emergency Medical Dispatcher (EMD) certification, granted by the National Academy of Certified Emergency Medical Dispatch. This means that our dispatchers specialize in:

  • Quickly and professionally evaluating medical situations
  • Giving vital pre-arrival help to the subscriber or a bystander

This training standard also helps us to provide the best customer service possible from a highly accredited security monitoring call center.